Complaints Policy
We take all feedback seriously and are committed to resolving any concerns promptly.
At Cha2GP, we strive to provide the highest standard of care. If something hasn't met your expectations, we want to hear about it so we can put things right.
Three Simple Steps
Our complaints process is straightforward and transparent.
Contact Us
Email your complaint to complaints@cha2gp.co.uk or write to us. Include your full name, date of consultation, and details of your concern.
Investigation
We will acknowledge your complaint within 3 working days and aim to provide a full response within 20 working days.
Resolution
We will explain our findings, any actions taken, and how we plan to prevent similar issues. If you're not satisfied, you can escalate.
What to Include
To help us investigate your complaint as quickly as possible, please include the following information:
- Your full name and contact details
- Date and time of your consultation
- Name of the GP you saw (if known)
- A clear description of your concern
- What outcome you are hoping for
If You Are Not Satisfied
If you are not satisfied with our response, you have the right to escalate to the following independent bodies:
Parliamentary & Health Service Ombudsman (PHSO)
The independent body for unresolved complaints about NHS-related healthcare services.
Care Quality Commission (CQC)
The independent regulator of health and social care services in England.
General Medical Council (GMC)
For concerns about the professional conduct, performance, or fitness to practise of a specific doctor.
Our Commitment to You
We believe that feedback helps us improve our services. Making a complaint will never negatively affect your care.
Confidential
All complaints are treated with the strictest confidentiality.
No Impact on Care
Making a complaint will never negatively affect your future care with us.
Service Improvement
Your feedback is used to improve our services for all patients.
Thorough & Fair
Every complaint is investigated thoroughly and handled with fairness.
See also: Terms & Conditions · Privacy Policy · FAQ
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